Policy No.: VXS/VEH/033 | Version: 1.0 | Effective Date: 20/09/2026
This Policy establishes a consistent process for vehicles that remain at any VahanXpert Services garage or workshop after completion of authorised work, after a repair estimate or inspection, after an insurance claim process, or where the Customer does not collect the vehicle or cannot reasonably be contacted. The Policy is intended to protect Customer property, maintain records, manage workshop space and ensure that any further action is taken through an appropriate and lawful process.
This Policy applies to all VahanXpert Services garages, workshops, branches, service locations and authorised personnel handling Customer vehicles. It applies to repaired, partially repaired, accident-damaged, insurance-related, disputed, unpaid, unclaimed or otherwise uncollected vehicles.
For this Policy, an 'Uncollected Vehicle' means a Customer vehicle that remains at a VahanXpert location beyond the reasonable collection period communicated to the Customer. An 'Abandoned Vehicle' means a vehicle for which the Customer or responsible owner/authorised person has not collected the vehicle and, after reasonable documented attempts to contact them, the vehicle continues to remain at the workshop without an active agreed repair or other documented reason.
At the time of vehicle acceptance, VahanXpert should record available vehicle identification and service information, such as registration number, make/model, Customer details, job card number, date of receipt, reported work, visible condition and key/accessory information where applicable.
A vehicle may be classified as uncollected when it remains at the workshop after the communicated collection date or after the repair/service has reasonably reached a stage at which Customer action is required. The classification should be documented rather than based solely on an informal assumption.
Where a vehicle remains uncollected despite reasonable contact attempts, VahanXpert may issue a written notice requesting collection or a response within a specified reasonable period. The notice should identify the vehicle, relevant job/service reference, location, outstanding action and contact details for resolution.
If the vehicle cannot be completed because of Customer instructions, non-availability of parts, pending insurance approval, non-payment, dispute or another documented reason, the reason should be recorded. VahanXpert should not represent an incomplete vehicle as ready for collection when material authorised work remains pending.
Uncollected vehicles should be kept in an area that is reasonably secure and suitable for the vehicle and workshop capacity. VahanXpert may move vehicles within or between authorised locations where reasonably necessary for safety, operational requirements or space management, while maintaining appropriate records.
Customer belongings found in an uncollected vehicle should be handled with reasonable care and should not be used, removed or disposed of without appropriate authority. Where practical, valuable or sensitive property may be documented and secured.
Where the vehicle is connected with an insurance or cashless claim, VahanXpert should continue to coordinate with the Customer, insurer and/or surveyor as appropriate. The vehicle should not be treated as abandoned merely because an insurance process is delayed where there is an active documented claim or Customer engagement.
Where the Customer disputes the repair, invoice, damage, insurance settlement or other matter, the vehicle should be handled through the applicable complaint/dispute process. Staff should not use threats, intimidation or unauthorised disposal to force settlement of a dispute.
If a vehicle remains uncollected after repeated documented contact attempts and written notice, management may classify the matter as an extended uncollected vehicle and determine appropriate next steps based on the circumstances, contractual terms and applicable law.
If ownership is disputed, the vehicle is subject to a police matter, court order, seizure, lien, finance interest, accident investigation or other legal restriction, VahanXpert shall follow the applicable lawful instructions and should not independently dispose of or transfer the vehicle.
VahanXpert Services shall not sell, transfer, dismantle, scrap or otherwise dispose of a Customer vehicle merely because it has remained at the workshop. Any disposal or recovery process must have an appropriate contractual or lawful basis and follow applicable legal requirements and documented approvals.
Where storage charges are applicable under the Customer's agreed terms or another lawful basis, the applicable rate and circumstances should be communicated appropriately. Storage charges should not be presented as an automatic entitlement where no applicable basis exists.
This Policy should be read together with the Vehicle Delivery & Handover Policy, Customer Grievance / Dispute Policy, Payment, Billing & Invoice Policy, Insurance / Cashless Claim Coordination Policy, CCTV Surveillance & Security Recording Policy and applicable vehicle custody/key-control procedures.
This Policy shall be reviewed periodically and may be updated based on operational experience, workshop capacity, customer requirements, contractual arrangements and applicable legal requirements.
VahanXpert Services
D-29, Vibhuti Khand, Gomti Nagar, Lucknow, Uttar Pradesh – 226010
Email: info.vahanxpert@gmail.com
Mobile: +91 8930293896
| Document Name | Vehicle Abandoned / Uncollected Vehicle Policy |
| Organisation | VahanXpert Services |
| Policy Number | VXS/VEH/033 |
| Version / Effective Date | 1.0 / 20/09/2026 |
| Review Frequency | At least annually or whenever vehicle custody/collection requirements change |
